Could someone help me with definitions and differences for returned products and recalls?
Many thanks in advance.
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a recall is an action which the manufacturer of the pharmaceutical product initiates, mostly because of a quality issue. In this case, one or more batches needed to be sent back. The authorities need to be informed as well.
A product return is an action done by a customer. This can be quality-related or not. If it is quality-related, the manufacturer should conduct an investigation and if needed initiate a recall.